Shipping, Shopping & Returns

Dollars and Cents

Prices are in Canadian dollars and all orders require a minimum purchase of $30 Canadian dollars.

Shipping

We do not make any money on shipping.  We would rather you pay a fair price for our products and see the real shipping charge.  Actually, in most cases we have covered half or more of the shipping charge for you.

Due to the nature of our products (liquids, heavy and food items) we only ship within North America (Canda and the US). All orders are shipped via UPS. All rates are based on weight and are Shipped from Upper Tantallon, Nova Scotia, Canada. 

Shipping charges do not include any customs, duty or special taxes that may be incurred on importation into the UNited States. All shipping charges are subject to the appropriate fuel surcharge and tax, both included in the price.

Orders destined for the US over $200 may incur additional customs or taxes when delivered.

*We currently are only offering shipping within North America. For more information, please contact us at 1-888-276-2753.

Your Satisfaction

In the unlikely event of a problem with your order please notify us immediately and we will do everything within our power to resolve the situation. We strive for 100% satisfaction with all of our customers and no problem is too small. If you have a concern with your order or are not satisfied please contact us at 1-888-276-2753. Above all, we value your business and want you to be happy. 

We pride ourselves on speedy, quality service. We ship internationally everyday with courier pick up at our facility on a daily basis. We do not ship on weekends and Canadian holidays.

Order Processing

Although, order turnaround time is ultimately dependant on stock availability and other factors beyond our control. We attempt to ship all orders within 24 hours of receiving them. Orders placed after 12:00pm AST on Fridays are shipped the following Monday except if that Monday falls on a holiday.

If you have any questions at all about our shipping policy, options or anything else that you may be wondering about in terms of shipping our products to you please contact us at 1-888-276-2753.

Acadian Maple Products is a Registered Food Facility with the United States Food & Drug Administration (FDA). Acadian Maple Products has the authority to ship food and food related products to the USA. All orders destined for the United States are subject to random searches and inspections by the US Food and Drug Administration and Customs and Border Protection. Although we ship to the US regularly and do everything in our power to ensure all shipments are compliant we are not responsible or liable for any shipment that is delayed due to random searches and detainments by any government agency at the border.